Shipping policy

 Postage & Delivery


Please follow the guidance below for postage. If you would like a special message included in your order, please let us know and we will add that for you. 
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Once you have placed your order, we will process it as quickly as possible and send it to you within 3-5 working days (often much sooner). We post using Royal Mail for smaller items and a next day courier service for bigger items such as lampshades, cushions and larger orders. UK orders below £50 will be charged at a flat rate of £3.95. UK orders of £50 or over are delivered FREE of charge. When there is an offer in place for free postage, this will be sent using 2nd class Royal Mail. We ship worldwide - to Europe, the USA and as far away as Australia! We try to keep postage and packing costs to a minimum and offer a speedy and efficient service.
If you require a next day delivery service or a signed for service please get in touch and we can arrange this for you.
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Call us on 07907 668549 or email Helen at sales@helenround.co.uk
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We wrap our orders in strong brown paper or pack in cardboard boxes (wherever possible, we reuse packaging). We avoid the use of plastics and any bubble wrap that you find in your order has been recycled from deliveries we have received from others.

EU Shipping EU

Customers can enjoy a hassle-free shopping experience with all taxes and duties paid at checkout.

  1. VAT and duty Inclusive Pricing: For orders under 150€ (excluding shipping and taxes), all VAT and customs duties are included in the price at checkout. No additional charges on delivery.
  2. Quick Customs Clearance: Orders under 150€ benefit from expedited customs processing, resulting in faster delivery times.
  3. Separate Shipping Fees: Shipping fees are calculated separately and are not included in the 150€ limit. Please review shipping costs at checkout. 
  4. Customs Support: If local customs charge any fees upon delivery, please contact our customer support at sales@helenround.co.uk for assistance. 

If you order is over 150€ please email us for further instruction at sales@helenround.co.uk. If you would like to purchase lampshades please contact us directly for a bespoke shipping fee.

For any questions, feel free to contact our customer support team at sales@helenround.co.uk. Thank you for shopping with us!